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2.1

I purchased a shark from the tv ad in 2017. It is a good vacuum "The Rocket" and the guy on tv made all kinds of promises about warranties and no shipping charges.

Well, an integral part of my vacuum broke. It's the hose on the power head it split and you can't buy a replacement part. So, I called shark and tried to have this fixed under my warranty, and low and behold that part is not covered. The guy on tv said, "if your shark loses suction for any reason, I will fix or replace it at no cost to you and I will pay shipping both ways." This is a LIE.

The part is not covered under warranty, I had to pay 76.00 for the entire power head and I have to pay shipping.

Shark, although a good vacuum, The company warranty is a sham, the guy on tv is a liar and I will never do business with them again. And I am telling all my friends and anyone who will listen to me to do the same.

Reason of review: Warranty issue.

Monetary Loss: $89.

Preferred solution: I want the company to honor their warranty.

Shark Pros: Product.

Shark Cons: Customer service and warranty.

Location: Reno, Nevada

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