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Purchased an NV400 "Professional" in July, 2015 for normal home use. One dog. Small house. No kids.

Problem 1: Vacuum hose won't seat. Shark replaces it. Still, to this day, does not seat. Only one of two tabs will hold it in.

Problem 2: Wheels sqealed like an ally cat in heat, requiring disassemble and lubricate to keep quiet.

Problem 3: Vacuum began to fall over. Would not stay upright. Disassemble again to find the cheap plastic gromet at the bottom of the body popped out. Re-insert, reassemble.

Problem 4: No power to the brush head. Research to find microswitch failure is a common problem. Replace. Still no power to the brush head.

Contacted Shark for warranty repair. Shark offers me a replacement power nozzle assembly...for $96, plus, of course, tax and shipping. They wouldn't even pay shipping!

I only paid $230 for the entire machine.

I have a 2005 Dyson DC17 that lasted 10 years before the brush motor failed. I found another and installed it. Now my Dyson runs like new and will give me years more service.

The didnt even last 3.

If you're considering a Shark, dont.

Choose another or invest more in an infinitely better quality machine like a Dyson.

Shark is poorly made, overpriced junk.

Product or Service Mentioned: Shark Nv400 Vacuum Cleaner.

Reason of review: Bad quality.

I didn't like: Customer service, How my vacuem stopped working, Hose, Fact that i was sold a defective product twice, Voided warranty because i checked the belt.

Company wrote 0 private or public responses to the review from Feb 27.
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