Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Purchased an NV400 "Professional" in July, 2015 for normal home use. One dog. Small house. No kids.

Problem 1: Vacuum hose won't seat. Shark replaces it. Still, to this day, does not seat. Only one of two tabs will hold it in.

Problem 2: Wheels sqealed like an ally cat in heat, requiring disassemble and lubricate to keep quiet.

Problem 3: Vacuum began to fall over. Would not stay upright. Disassemble again to find the cheap plastic gromet at the bottom of the body popped out. Re-insert, reassemble.

Problem 4: No power to the brush head. Research to find microswitch failure is a common problem. Replace. Still no power to the brush head.

Contacted Shark for warranty repair. Shark offers me a replacement power nozzle assembly...for $96, plus, of course, tax and shipping. They wouldn't even pay shipping!

I only paid $230 for the entire machine.

I have a 2005 Dyson DC17 that lasted 10 years before the brush motor failed. I found another and installed it. Now my Dyson runs like new and will give me years more service.

The didnt even last 3.

If you're considering a Shark, dont.

Choose another or invest more in an infinitely better quality machine like a Dyson.

Shark is poorly made, overpriced junk.

Product or Service Mentioned: Shark Nv400 Vacuum Cleaner.

Reason of review: Bad quality.

I didn't like: Customer service, How my vacuem stopped working, Hose, Fact that i was sold a defective product twice, Voided warranty because i checked the belt.

Company wrote 0 private or public responses to the review from Feb 27.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like