Not resolved
1.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
1 comment

I purchased a vacuum and steam mop directly from Shark. Waited the two weeks to receive it.

The vacuum works great and i use it frequently. The steam mop, I've used 3 times. On the third occasion, it stopped steaming and started leaking. I called to speak to customer service about it and was told I was 2 months outside the warranty, so the best thing they could do was offer to SELL me one at a discounted rate!

So, you want me to spend MORE money for a product that may break after 3 uses???!!! What kind of customer service is that?

Total crap. I won't be purchasing any of their products again and plan to post more negative reviews.

Review about: Shark Mop.

Reason of review: Warranty issue.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1452133

UPDATE: They did contact me about replacing the unit, but I would have pay roughly $30 for return shipping, plus the cost of a custom box, since I no longer have the original packaging and it is oddly shaped. No thanks! Not spending another dime with this company.

You May Also Like