Shark Reviews and Complaints
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Issues
resolved
106
Total
reviews
$300K
Claimed
losses
$8.2K
Avg
loss
16.7K
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What was your experience with Shark?
Customers don't like
- Customer un-service
- Cancelling order without contacting me
- New unit didnt work and they wanted me to pay
Customers like
- Looks of the iron
- Ease of use
- No hassle exchange
I purchased my steam mop a couple years ago and loved it UNTIL I went to purchase another bottle of cleaner and no one had them. And I've been told that tgey no longer carry them???? WHAT SO I PAID 129.00 FOR A STEAM MOP AND NOW I CANT USE IT AS I SHOULD BE. VERY...
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I purchased 2 shark irons. The cord at the base of the iron lost connection on both irons. The shark 1600 watt I was able to take back to the store. The 1800 watt I had to call shark company. I was told that it was out of warranty and was not covered any more. When I...
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I saw an info commercial on tv. So I called. But they would not give me what the ad said I would get on the tv. Then they made me go through a run around trying to get to customer service. I waited 38 minutes, while the customer service guy checked on things. Then he...
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Shark Nv351 Vacuum Cleaner Review
Shark
Do not buy a Shark vacuum. Had it two months little suction. I did what customer service said still no suction. Calling customer service on hold thirty minutes. I hung up. Emailed never returned even though website said within 24 hours or next day.
Shark Customer Care Review
Shark
Shark vacuum worst customer service ever. Spent 4 hours from 8 am - 2 pm with a 2 hour break trying to buy my. Mom the vacuum she wanted. Still didn't get order correct.
Shark Vacuum Cleaner Review
Shark
I bought the allergen vacuum about 4 months ago before Easter actually and it's already lost suction and the head lights on it stopped working!
Shark Customer Care Review
Shark
I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so worth it and there customer service is the best of any company.im so very pleased with the product and the company.
Hose in the vacuum head broke and you cant just replace the hose you have to remplace the whole floor unit. And its always in back order have been waiting for almost 2 months for replac6replacement. Its been put on back order twice now. Bunch of B.S.
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Need my vac part from shark ,sent the wrong one , still not here yet need to vac before Christmas! They sent wrong part , still do not have correct part !
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Anonymous
So Far they've sent me a hose that isnt for the swivel navigator and a handle. Now theyre sending another hose, have a feeling its gonna be the wrong one as well. All Im missi...
Purchased a Shark Pocket Mop. Steam did not work, contacted Shark customer service per manual and was told to return it with the label they were sending and charging me a $1.70. New Shark came, but it was not the same model I sent back, This one of lesser value and...
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Product
I didn't like
- Lesser value
- Without notifying me
- Replacing a different model steam mop
Like many people, I was taken with the add for the convenience of the Shark Rocket vacuum and ordered one. I was pleased with the ease with which I was able to maneuver the machine and how light it was. I didn't have the machine a year before it had an issue and I...
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I liked
- Ease of use
I didn't like
- Poor quality service for product defect
I bought a Shark Navigator Professional at Lowes. I assembled it and used if for less than 20 minutes when the roller brush froze up solid! I called Shark (as they requested I call them prior to returning their product for a full refund) and they said they would...
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I just had the same experience. Ordered a vacuum using a coupon code that gave me %20 off. (which was a significant discount) Checked the status the next day and it was cancelled, but the charge was pending on my card. I called customer no service to have them tell me...
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I've purchased this iron two times within a three year period to have the same thing happen. There is a flaw in them. There is a problem in the make up where the cord connects to the iron. The balled connector doesn't stay in the unit and I have to play with it until...
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Purchased a shark hand vacuum December 2016 followed the instructions to full charge the unit. I used the unit one time and the battery was fully discharged in 10 minutes. Aga...