Things went sour from the beginning with this product. I signed on n had an automatic withdrawal from our cking account. I Bought the vacuum around 2014 to be specific it was around the time I bought my insurance for the pipe line to the street. I remember this cause I...Read more
so far since I have purchased my shark vacuum , which was last fall, My vacuum has stopped working multiple times. The company sent me a new vacuum and it has the same issue. The beater bar quits. They then sent me a new "pod" The same issue occurs. One of the customer...Read more
- Phone exchange
I didn't like
from the first week that I bought this from Shark, I have had nothing but trouble with the vacuum. The beater bar stops, and the lights flash on the handle. They sent me another vacuum after I sent the original back, and this one has the same issues. The model is a...Read more
Shark - Hose is crappy
Our hose broke going into the handle
Shark - Terrible.
Waited twice for over 30 minutes. Was disconnected both times.
Shark - Customer service really no help
offer to sell me a new one for twice as much as I paid for the one I have.
Shark Iron Review
My Iron is not coming on and when it does it's not getting got anymore
I purchased my steam mop a couple years ago and loved it UNTIL I went to purchase another bottle of cleaner and no one had them. And I've been told that tgey no longer carry them???? WHAT SO I PAID 129.00 FOR A STEAM MOP AND NOW I CANT USE IT AS I SHOULD BE. VERY...Read more
I purchased 2 shark irons. The cord at the base of the iron lost connection on both irons. The shark 1600 watt I was able to take back to the store. The 1800 watt I had to call shark company. I was told that it was out of warranty and was not covered any more. When I...Read more
I saw an info commercial on tv. So I called. But they would not give me what the ad said I would get on the tv. Then they made me go through a run around trying to get to customer service. I waited 38 minutes, while the customer service guy checked on things. Then he...Read more
Hose in the vacuum head broke and you cant just replace the hose you have to remplace the whole floor unit. And its always in back order have been waiting for almost 2 months for replac6replacement. Its been put on back order twice now. Bunch of B.S.Read more
Need my vac part from shark ,sent the wrong one , still not here yet need to vac before Christmas! They sent wrong part , still do not have correct part !Read more
Purchased a Shark Pocket Mop. Steam did not work, contacted Shark customer service per manual and was told to return it with the label they were sending and charging me a $1.70. New Shark came, but it was not the same model I sent back, This one of lesser value and...Read more
I didn't like
- Replacing a different model steam mop
- Lesser value
- Without notifying me
Like many people, I was taken with the add for the convenience of the Shark Rocket vacuum and ordered one. I was pleased with the ease with which I was able to maneuver the machine and how light it was. I didn't have the machine a year before it had an issue and I...Read more
- Ease of use
I didn't like
- Poor quality service for product defect
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