Shark
Reviews and Complaints
Eugene, Oregon
It was sent yo me to do
Product quit working no power to roller brush or light. Called the customer support number They replaced parts
User's recommendation: Yes. Great service. Very knowledgeable, quick had part replaced
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Verified ReviewerSharks Garment Steamer 500 series, not working , even it’s new. Opened box and started using and never worked. This is second time I buy shark products and totally disappointed.
The new, out-of-the-box steamer is not working. We bought it from Costco but didn't use it for a long time. When we needed it and opened the box, it wasn't working.
- Color was nice
- Product is not working at all
Preferred solution: Full refund
User's recommendation: Don’t buy shark steamer .
Westbrook, Maine
Poor design/Shark Vertex Worst design possible
Took 25 minutes with an "extractor claw" to remove debris from tube
Shark vacuum,I am sure you have heard from customers that owning a Shark Vertex cordless stick vacuum is investing in a highly problematic to clean model. The tube becomes hopelessly clogged with debris and stops working.
The only solution is the gross process of using an extractor claw to individually pull out numerous clumps of debris...which is disgusting and time consuming. This was an expensive purchase for me. I cannot afford to replace it at this time. The poor design of this stick vacuum is difficult to comprehend.
You surely must have been aware of this problem at the time of production. Any feedback would be appreciated.
MB
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Verified Reviewer |
Sacramento, California
Error on robot 2-1
The representative was nice and understanding also gifted me for Valentines Day with another body of the shark to finish working on I am thankful for the representative who answered my call.
Waconia, Minnesota
Need a floor nozzle rotator lift part
I should have received the bottom of the vacuum thre head where the roller is, but I did not receive that part. I got the part above it so I still need the floor rotator attachment. I have not called him back yet and asked them to correct it and send meThe proper part will call on Monday Send me the correct part
User's recommendation: I strongly recommend them. They’re a great company to work with and stand behind their product.
Syracuse, New York
Not satisfied with product
I would like shark to replace my cordless vacuum mop only had a couple months it wasent working right from the start
User's recommendation: You at own risk should of bought a bissell crosswave
Camden, Camden
Customer service useless so no longer trust company as I’ve bought a few products
Cannot summarise as couldnt get to speak to someone so this puts me off buying anything else from the company
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Verified Reviewer |
Louisville, Kentucky
I would give you a feedback, but nobody ever answered my call. I bought a shark haven’t had it but a couple months and it quit working a shark Hydro vac cordless.
Well, I cant really rate you guys because I bought a hot shark Hydro vac cordless it quit working and Ive been trying to call customer service and nobody answers the phone so please get back with me or send me another vacuum
Bedford, Pennsylvania
Sweeper suction doesn’t work
I bought a new shark sweeper for Christmas.. teal colored one.
I hate it. It works nothing like the shark I had for 15 years before I bought this.
I purchased it from Kohls I feel you should make my purchase good and send me a shark navigator sweeper then I will return this *** one I just bought I am very upset about this.. Cause shark sweepers are the Best
User's recommendation: Try sweeper before you buy it
Bedford, Pennsylvania
Sweeper suction doesn’t work
I want a new sweep I just bought this one at Christmas shark navigator . If it under a 10 year warranty I should receive one that works
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Verified ReviewerFaulty vacuum
The hose at the very bottom, in the head, has cracked in a few of the ribs between the metal inside it. This has caused the head to lose all suction.
- Great suction when the work right
- Hose on the bottom breaks
Preferred solution: Replace the entire head
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Verified Reviewer |
Lebanon, Pennsylvania
Possible issue with my account
I had my card on file hacked, so I may need to update my account information with a new card for future payments.
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Verified Reviewer |
Valley, Alabama
New shark will not work
Brand new in the box shark mop and vacuum will not work and I have it as a Christmas present gift. How embarrassing!
Winkler, Manitoba
My shark robot vacuum is not responding to the app
The shark robot is just wandering around and not cleaning where it should and it cant be controlled by the app we reinstalled the app tried rebooting our phones .
Nothing has worked to resolve the issues
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Verified ReviewerBroke vac stratus
My vacuum has broken several times over the last year or two. The last time, you sent me a new brush for the bottom and it was a completely different color from the original.
The brush has stopped working again.
Can you please just send me a whole brand new vacuum? I paid a lot of money for this one.
- Good when it worked
- Real down alot
Preferred solution: I would like you to send me out a new vacuum you have parted this one out several times I am not happy It is yet broken again.
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We're sorry to hear you're having trouble with your Shark Floor Nozzle hose. We’d like to look into your warranty options with you in order to best resolve your issue.
The warranty options can be completed by phone at 1-855-427-****.
Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.