Tilden Rmj

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Verified Buyer
| map-marker Gilbert, Arizona

My robot is not working

Shark - My robot is not working
My robot is fully charged and when I send it to clean it docks right back to the home. Idk why this is happening.
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User's recommendation: It's a great vacuum if it works .

Michael C Pno

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Foreign Customer Service makes the Shark Robot purchase not worth it

Foreign Customer Service makes the Shark Robot purchase not worth it
Foreign Customer Service makes the Shark Robot purchase not worth it
Updated by user Sep 23, 2023

whenever I have mustered up the long arduous process to call in to finally get a hold of someone (always another country with very poor english) I never get a solution. Just the same reset start over bla bla with no resolution. It obvious its a software bug but they...

Original review Aug 23, 2023
After about a year of problems with scheduling times, but more importantly the preset option in software for use of the strongest suction --which never occurs on auto runs via schedule, their team still can't get it resolved. That is because they do not know how, do not care, or not willing fix the software issue because people are unaware what is happening. Last year I made a request, likely others did more than likely, to have the ability to present the suction level during scheduled runs. As it was it would always run at medium suction. Which does nothing if you have a rug or dogs and really need that full suction power to make this robotic vacuum endeavor viable. After countless calls and emails and chats you would not believe how many; still no one can get it to do just that. Even though they added a SAVE check box for suction level memory in the Settings. You hear the robot while its running if you are lucky to be home during one of the scheduled runs and it certainly is showing the highest suction in their software. Yet if you listen close you know it is certainly not running at the highest suction. In other words it is tricking you visually. As soon as you move the suction to medium from highest level then back to highest suction again, you hear a much higher audible level. There you go. NOW ITS IS AT FULL SUCTION POWER. Fix your software already! So in short, unless you are lucky enough to be there every time to do it manually. Which obviously defeats the automated scheduling aspect, this suction option does not work. There is much more headache like getting a call back at your specific time zone. Even after sharing exactly the time and difference and preferred times I can only get calls, I would see missed calls at 4, 5, 6a in the morning. I'm sleeping phone is asleep. I'm floored the quality of their foreign service. Brings jobs back to America Shark when you talk to that continent!
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Loss:
$200
Pros:
  • Hardware compared to others i tested 2 compeitors is better
Cons:
  • Foreign customer service is subpar

Preferred solution: if its hardware problem replace it. If its software fix it already and admit its an issue. verses keep asking for constant calls doing the same thing; reset, delete, start over and so on

User's recommendation: Skip Shark for Robot vacuums until they get 100% American Customer Service

Christine L Pwo

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SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR

SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR
SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR
SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR
SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR
SHARK STRATOS HAIR PRO - CAN'T CLEAN OUT HAIR
I LOVE SHARKS not the Stratos. 7 months old & the lift away wand where the nozzle attachmt goes there is no light. But most important is when cleaning hair, you can remove the first brush but not the second. I called and was told that it should release. It does not. The cord is not attached to the back like the Lift Away. All around I would give the Lift Away Duo a rating of 8 but the Stratos a 3 at best. Will I purchase again?? Yes but not the Stratos. The first two pictures are the Stratos, the other two are the Lift Away.
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Loss:
$483
Pros:
  • Most are easily cleanable love the light at the nozzel wand
  • Love the lift away ability
  • Shark vacuums are very cost effective compared to dyson
Cons:
  • Statos no light at wand can not clean out hair in the head

Preferred solution: I would love to get to return it and get one with removable top to clean and the light I would return the other one but with no less than half off on the exchange

User's recommendation: Do not buy the Stratos if you want to clean it. Or see when using the wand.

Deeric Ytx

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Verified Buyer
| map-marker Elizabethtown, Kentucky

My cord on my shark rocket pro is frayed in the wire have giveaway

My cord on my shark rocket pro is frayed in the wire have giveaway
My cord on my shark rocket pro is frayed in the wire have giveaway
I really like this vacuum and I use it often as I have a cleaning business but as you can tell in the picture, the cord has giveaway and I dont know if its because of the tension on it wrapping the cord on the side and pulling down on, it has caused it to do that nevertheless, Ive had to buy another one because I wanted the same results but the other one works except for the wires now I dont know how to get this fixed
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User's recommendation: It is a great product I am able to accomplish many task with this vacuum the pic is of

Anonymous

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Verified Buyer
| map-marker Wilmington, Delaware