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Shark

Shark

www.sharkclean.com
What is your customer experience with Shark?

Shark Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shark has 2.5 star rating based on 1196 customer reviews. Consumers are mostly dissatisfied.

  • 48% of users would likely recommend Shark to a friend or colleague.

  • Rating Distribution
  • Pros: Great product, Light weight, Works great when they do work.
    Cons: Customer un-service, Customer service, Terrible customer service and failing product every few years.

View full overview ›

Media from reviews

I am writing regarding a recurring issue with my Shark robot vacuum
Shark - Reset vacuum- can’t find the buttonShark - My robot cant charging.My shark is not working rightMy shark is not working right - Image 2Shark - My hose broke from top to bottom can I get a replacementShark - My hose broke from top to bottom can I get a replacement - Image 2
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Top Shark Reviews

Positive Review

"The best customer service I have ever received"

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Very impressed my vacuum has been struggling for a while. The representative went through everything and asked us to video the vacuum. The representative was...

Critical Review

"Non working vacum/ poor customer service"

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My vacuum didn't even last a month. Got a replacement after dealing with deplorable customer service. After going through automated *** on the phone. git a...

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vacuum customer service service customer problem robot issue warranty part phone
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Mclain Iiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Vacuum not working

Bought this shark stratus cordless vacuum cleaner, September 22, 2024. It is making a weird noise and wont work. Want to return it or take it back to Walmart and exchange it for something similar.

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Melynda Sxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Piscataway Township, New Jersey

Reset vacuum- can’t find the button

Shark - Reset vacuum- can’t find the button

My vacuum NV752 simply just stopped workiig. I unplugged it, cleaned 3 filters and removed some hair wrapped in beater bar. Now I cant find the darn reset button

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Diane S Ogv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jupiter, Florida

Non working vacum/ poor customer service

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My vacuum didn't even last a month. Got a replacement after dealing with deplorable customer service.

After going through automated *** on the phone.

git a rep, couldn;t tell where the serial number was, just kep putting me on hold.

had to call again, got replacement vacum, didn;t charge, first rep wanted to charge for the charger.

awful product, terrible service! don;t buy one

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Zayra Ygz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seagoville, Texas

No charger on movac

This is my second mop vac my first was a gift love it so much. I take if another house so I bought a second no charger try to use my charger from first wont fit exact same one could some one mail me acharger vm200 s/nUO4U2626K2U1 Shirley woodcock 501 n main st Crandall Tx 75114 thank you. Love your product

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Kaladin Xpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Effingham, Illinois

Grrrrr

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Updated by user May 30, 2025

I’m chucking the vacuum into the trash. I bought a new Bissel.

Original review May 15, 2025

I was sent a link for a one way video so the CS could see the problem, except he said he couldnt see the video and the line disconnected. I tried again.

Got a new link but the video wouldnt open and the line disconnected.

I called back and got a message that your CS was closed. Grrrrr

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Ayron Gji
map-marker Ardglass, Northern Ireland

The best customer service I have ever received

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Very impressed my vacuum has been struggling for a while. The representative went through everything and asked us to video the vacuum. The representative was so helpful

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Casaundra Goe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Vacuum

I have bought four shark vacuums. They will not fix parts or anything. Looks like Ill have to go elsewhere

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KAREN D Hsa

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Verified Reviewer

Shark 2 IN 1 doesn't function in a house with pet hair

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Other shark products have been satisfactory. The robot vacuum continuously stops and says its brush roller is stuck. No amount of cleaning has been successful.

View full review
Loss:
$150
Pros:
  • Upright vacuum works well
  • Have had two
Cons:
  • Robot vacuum has been useless

Preferred solution: Full refund

Lenette S Wou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesterfield, Missouri

My shark is not working right

My shark is not working right
My shark is not working right - Image 2
Updated by user Feb 23, 2025

I do not know why the top part of the shark works and the bottom part is not working it will not pick up anything.

Original review Feb 08, 2025

There is a light on the bottom part of the vacuum cleaner it will not stay green. It goes red so its not picking anything up.

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User's recommendation: I have not talk to anyone yet

Charles D Jmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

My robot cant charging.

Shark - My robot cant charging.

video call was disconnected,

my robot cant charging since last night.

can u help me how to use mop function,

thx you

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Kathryn D Gaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken vacuum

Amari was so helpful. I had the best customer service experience with him: 10/10. He helped me order a new part and answered all my questions.

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Pros:
  • Excellent customer service

Preferred solution: Deliver product or service ordered

Randolph Quh
map-marker Oceanside, California

The brush roller won’t spin on my vacuum

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You answered my questions. And it all worked out well.

She explained it wonderfully KIRUE I think that was her name anyway she did a great job and a nice person to talk to nice personality. Thank you for helping me Tata.

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User's recommendation: The vacuum is fabulous. I always like sharks I like the little little little shark too but the big one is great for everything thank you thank you thank you.

Aytakin A Iom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

I am writing regarding a recurring issue with my Shark robot vacuum

I am writing regarding a recurring issue with my Shark robot vacuum

I am writing regarding a recurring issue with my Shark robot vacuum. The device is unable to find or connect to its charging dock properly.

While it attempts to dock, the contacts do not align correctly, and it fails to charge.

However, when I manually pick up the vacuum and place it onto the dock, it begins charging immediately. It appears that one side of the charging contacts is not functioning properly, but charging works fine when the contacts are aligned by hand.

I have:Cleaned the dock and vacuum charging contacts,Ensured the dock is on a flat surface with clear surroundings,Attempted multiple times, but the problem persists.

Could you please advise on how to proceed?

Should I send the unit in for repair or replacement? Any troubleshooting steps would be appreciated.

Thank you in advance for your assistance.

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Lianne Emi
map-marker Albuquerque, New Mexico

Shark VacMop

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I bought this product less than 3 years ago. I spoke with a representative for quite a while and thought the problem was resolved, unfortunately it was not.

The next day it stopped working after about 30 seconds. Very annoying and so disappointing.

I am not willing to be on the phone again

for an extended period of time.

Unfortunately I will not b recommending this product to friends and family.

R. McGillivray

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Kayla S Mbb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken 4 times in a year

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Shark - Broken 4 times in a year
Contains 1 confidential file for company representatives

I bought my vacuum a year ago. It has broken several times now.

They make you video call. Fine. Great. Then they make me pay for shipping!!

After I paid the $400 for a shark. Then paid for a 5 year warranty. They created a vacuum that constantly breaks and I now have to pay for shipping!? I included a picture of how many times replacement parts have had to be ordered.

Main parts. The whole floor piece, twice! I am writing this in October 2024, I ordered this in February 2023 because of course my previous shark broke and they wouldnt replace. I do like how they call it a "good will gesture" which just means they covered shipping once because I complained.

This vacuum in one year has broken 4 times since ordering it. Meanwhile I have kids and like a clean house and have to do days without vacuuming every time this happens, which as you can see is often. After being a loyal shark customer for 15 years Im done.

Done with shark. Dont waste your money.

View full review
Loss:
$600

Preferred solution: Full refund

User's recommendation: Buy from a different brand

Kapil S Oum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding battery issue with Shark flexbreez fan

Hello,

I purchased the Shark Flexbreeze fan from Singapore on the 21st of April.

I used the fan cordless for the first time for about 10 minutes without charging it for the first time, and then I charged it fully.

Does it affect the battery run time when I use it cordless? I used the fan on the 3rd speed setting, and I only got about 4.5 hours of use. Is that normal? Even though it was advertised to run for 6 hours on the 3rd speed setting.

Thank you.

View full review

Preferred solution: A response to my question regarding the Shark flexbreez fan

About

Related Companies

SharkNinja, Ninja Kitchen, Euro Pro Operating, Shark Clean Australia

Summary

Shark is one of household brands developed by Euro-Pro Operating LLC. Company offers a wide choice of high quality small household appliances. Among the products company sells there are steam products Shark Lift-Away Professional Steam Pocket Mop, Shark Vac-Then-Steam, Shark Portable Steam Pocket, etc upright vacuums Shark Navigator Lift-Away, garment care Shark Press and Refresh Garmnt Care System, Shark Professional Fabric Steamer, Shark Professional Electronic Iron, hand and cordless vacuums, parts and accessories. Today Shark is considered to be a leader and pioneer in stream cleaning technologies. It develops and sells Shark Steam Mop powerful device that is able to clean all necessary surfaces without harsh chemical.

Shark reviews and complaints

Shark is ranked 332 out of 4857 in Appliances and Electronics category

Area Served

USA, UK, Canada

Payment Methods

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