Shark

After about a year of problems with scheduling times, but more importantly the preset option in software for use of the strongest suction --which never occurs on auto runs via schedule, their team still can't get it resolved. That is because they do not know how, do not care, or not willing fix the software issue because people are unaware what is happening. Last year I made a request, likely others did more than likely, to have the ability to present the suction level during scheduled runs. As it was it would always run at medium suction. Which does nothing if you have a rug or dogs and really need that full suction power to make this robotic vacuum endeavor viable. After countless calls and emails and chats you would not believe how many; still no one can get it to do just that. Even though they added a SAVE check box for suction level memory in the Settings. You hear the robot while its running if you are lucky to be home during one of the scheduled runs and it certainly is showing the highest suction in their software. Yet if you listen close you know it is certainly not running at the highest suction. In other words it is tricking you visually. As soon as you move the suction to medium from highest level then back to highest suction again, you hear a much higher audible level. There you go. NOW ITS IS AT FULL SUCTION POWER. Fix your software already! So in short, unless you are lucky enough to be there every time to do it manually. Which obviously defeats the automated scheduling aspect, this suction option does not work. There is much more headache like getting a call back at your specific time zone. Even after sharing exactly the time and difference and preferred times I can only get calls, I would see missed calls at 4, 5, 6a in the morning. I'm sleeping phone is asleep. I'm floored the quality of their foreign service. Brings jobs back to America Shark when you talk to that continent!