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Question:
#27348

How do I get a refund?????I ordered a Robot & it was supposed to be taken out in payments but you took the whole amount out of our account!!!! I have Bill’s to pay!!!!

Tell me how I return it when it’s delivered. I cannot speak to a person!!!

I’ve bought 4 vacuums from you not counting this one & your customer service is TERRIBLE!!! I will never buy another one!!!!!

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Answer:
by #1824614

According to the Shark return policy, any purchase made directly from SharkNinja Operating LLC, online or through the company call centres, may be returned within 60 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees).
To return an item, please follow these steps:
  1. Return the item within 60 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return;
  2. Mail your returned item to:
    • From the USA:
      SharkNinja Operating LLC c/o Motivational Fulfillment & Logistics 15820 Euclid Ave. Chino, CA 91708
    • From Canada:
      SharkNinja Returns 8000 Henri Bourassa Ouest St-Laurent, QC H4S 1P4

    Please note that Shark reserves the right to include a 10% restocking fee, which would be deducted from your refund.
    To get more information about your order or the Shark refund policy, please contact the company customer care team by phone at 877-581-7375 or by email at consumer-services@sharkninja.com.

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Question:
by Julie R Dby #84870

I can not find the correct parts for my Duoclean. I ordered parts from Amazon, I had to return them, they were incorrect.My DUO Clean is wobbly and I can not find the correct parts.

This is what I’m looking for 469ffjv390. I also have the Shark Robovac. I hate it, it does not work the way I thought it would.

I had a first generation robot vacuum from another company that worked more efficiently. Can you help me please?

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Question:
by Linda B Igf #70221

How do I get a return mailing address.

I purchased the ninja replacement lid and was not needed. Tried to get a return mailing address twice and was told the company does not give out return mailing address and that I need to pay for the shipping myself.

No where on the web site does it state that I need to pay for it myself. It was dishonest and misleading to not pay for the return shipping. I will never purchase another item and will tell everyone how dishonest and misleading the company is. Your web site states to call this number 877-581-**** to request for return shipping label for any parts, and was told they do not give out labels.

I am very disappointed with this misleading and dishonest with your company practice. To be honest I love using my foodie ninja and would tell everyone how wonderful and easy it is to use, now I have to tell them all how sad that the company was so very wrong in handling which should have been a very easy return.

I am so sad, because up until now I have loved my ninja air fryer. I was one of your biggest fans.

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Question:
Top question
#68130

why would you discontinue a product that is still very much functional?

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Answer:
by #2051406

Why is it so hard to even send a Email when your so proud of all these it vacuums ? Your eager to send information to purchase a Shark you should stand behind your products and make it very easy for anyone to contact you's.

by #2010606

Unfortunately, Shark does not provide any information about why they discontinued products on the company website. Please contact the Shark customer care team for assistance. You should be able to reach out to them:
  • via the company's social networks.

Support is provided:
  • Monday - Friday: 9AM - 9PM ET;
  • Saturday: 9AM - 6PM ET.

by #2010634

I reached out and not one person gave a crap. Sorry doesn't help and neither does not having a replacement piece for a perfectly good vacuum

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Question:
#61801

Do you have the euro prox vacuum filters.

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Answer:
by #1977457

Unfortunately, Shark does not provide any information about if they have the euro prox vacuum filters on the company website. Please contact the Shark customer care team for assistance. You may reach out to them:
  • via the company's social networks.

Support is provided:
  • Monday to Friday: 9AM - 9PM ET;
  • Saturday: 9AM - 6PM ET.

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Question:
#59046

how do you label rooms for map on shark IQ RV 1000 series.

I can't figure out how to label different rooms on map it stays on one area

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Answer:
by #1964111

According to the Shark help section, once the robot has mapped your home, you should be able to label the rooms.

To get more information about rooms labelling, please contact the Shark customer care team:

  • via the company's social networks.

Support is provided:
  • Monday to Friday: 9AM - 9PM ET;
  • Saturday: 9AM - 6PM ET.

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Question:
#27365

why cant i find a brushroll for my 752 vacuum.

brush woreout

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Answer:
by #1824610

As stated at sharkclean.com, you can find all parts and accessories for your vacuum as well as order the required ones on the Replacement parts & accessories page.
To get more information about the Shark products, parts and accessories, please contact the company customer care team by phone at 877-581-7375.
Support is provided:
  • Monday - Friday 9AM - 9PM ET
  • Saturday 9AM - 6PM ET

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Question:
by Melanye Uxo #191417

what is the warenty on a Shark AI robot Model Rv2001drus 14.4 volts for household use only. I need the total length of the coverage.

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Question:
by Laylee Hpl #184949

Is there a Shark vacuum made for dummies. I do not have Wi-Fi or Alexa I need something that I can turn on and empty myself. I am disabled and it would be nice to have a vacuum to do the work that I can't

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Question:
by Patty G Acp #168659

How can you guys not have reviews for us disabled people?I've bought 3 of your products in the last few months And am yet to find a vac/mop system that is easy for me with my disabilities. As large of a company as you are how come none of the testers that are given the products to test and review give any type of insight for people like me with disabilities.

I'm sure your company could benefit in this market,I'm sure you must have something that could benefit the disabled we to want a clean house but your products I've bought and tried so far is far from usable with my limitations. ..hey here's an idea target some people with disabilities to review on the ease of products and give a true detailed review of product.

I've tried 3 different products and they wasn't easy to maneuver! I'm done with "trying" to find one of your products that would actually be beneficial for me just a huge waste of money and time.

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