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5.0

Another incident where my order was place online, received an order number, and the order was cancelled a few days later, without any notification. I like the Shark vacuums, buy will buy one from another retailer, as I don't trust their website ordering system.

Not sure what happened, as the funds were withdrawn from my bank account, and then the transaction mysteriously disappeared completely, with no funds permanently removed. I will continue to recommend the Shark vacuums to other consumers, but will advise them to avoid ordering via the company website, as it appears there are some issues with using this process.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

Shark Cons: Cancelling order without contacting me.

Location: Doniphan, Nebraska

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Guest

Shark Rotator

Order:

Shark Rotator Order:

You are dealing with smoke and mirrors.

1. When you order they don't even know the model number:

2.

They say you will receive an email. None received. 3. No order number (are you ordering smoke from the clouds?) How can track anything with nothing ?

4. Ask to get a list of items ordered. Can't do that. 5.

Try to get a real phone to call? Good luck to that one.

All you get is Menu of irrelevant phone numbers. Then they want money for this.

Guest
reply icon Replying to comment of Guest-1071199

Maybe you ordered from a bogus website? I have ordered from the shark site three times and I've never had anything but a great experience that's a shame that this happened to you because they make a superior product.

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