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I have called your customer service in Colombia 3 times and i get disconnwcted!

I can not get into the internet part onbthe vaccuum to see the map, more importantly i cant set the boundaries so it gets stuck and goes places i dont want it to go.

I have the wer mop too but cant use it because i cant use boundaries and it will mop carpet areas!

I also have to bend and pick it up too much.

My husband and i are disabled with back and other injuries so needed this vaccuum to ease our pain, not bend and lift it!

Please help or allow me to return it.i understand that i need to talk to someone in customer service before i return it or i wont get my money back!

It has been used and after cleaning still looks like its been used.

I would liike to keep it but need help. Please give me a phone number in the US so im not continually disconnected!

Thank you

Diane McSweeney



I made the mistake of buying it from Shark 9nline so cant get help from local retail stores who sell it!

User's recommendation: Buy ar a store. Buying 9n 8nternet means you will have to contact Colombia customer service and get disconnected.

Location: La Mesa, California

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