Shark Phone Numbers and Emails

Toll-Free Number:

  • (877) 581-7375

Customer Service:

  • (833) 224-8617
    Disabled People
  • (800) 365-0135
    General Questions

Shark Emails:

Privacy Inquiries

Shark Contact Information

Shark Website:

Shark Help Center:

Corporate Office Address:

SharkNinja Operating LLC
89 A St.
Needham, Massachusetts 02494
United States

Other Info (opening hours):

Mail your returned item to:

From the USA:

SharkNinja Operating LLC c/o Motivational Fulfillment & Logistics

15820 Euclid Ave.

Chino, CA 91708

From Canada:

SharkNinja Returns

8000 Henri Bourassa Ouest

St-Laurent, QC H4S 1P4

Customer Service Hours of Operation:

Monday to Friday 9 a.m.-9 p.m. ET and Saturday from 9 a.m.-6 p.m. ET

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Shark Rating Based on 867 Reviews

Rating details

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Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Shark Customer Service Calls

04:16 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shark Customer Service?

Product/ Service Question:

  • “Broken vacuum cleaner”
  • “Shark cordless not working”
  • “I boyght it and its not working”

Return/ Replace Question:

  • “To see if my iron is under warranty and or can be replaced”
  • “I returned a product”
  • “I'm looking to see if I can get a replacement plug for one of my steamers”

Request for Information Question:

  • “Question regarding website”
  • “Ask about an item I want to to purchase”
  • “Questions about your XL food processor”

Payments and Charges Question:

  • “Battery you sent does not hike charge”
  • “Charger”
  • “Bumper stuck canot conect to sensor to charge”

Shipping and Delivery Question:

  • “Missing one of the ninja grills only delivered one”
  • “Never received info for lifetime warranty”
  • “Too see if my other parts was shipped with my vacuum”

Account Question:

  • “Trouble with login”
  • “My account needs to be unlocked”
  • “Cannot log in”

Staff Question:

  • “Costome service”
  • “Customer service”
  • “Rude supervisor”

Activation/ Cancellation Question:

  • “I want to cancel my order”
  • “Cancel order”
  • “Need to cancel my order!”

Refund Question:

  • “Refund”
  • “Refund for part returned”
  • “Refunds”

Website/ Application Question:

  • “Unable to order online”
  • “Website is not accepting my new address”
  • “Just bought a shark professional swivel pet upright vacuum model CU5OWM and when I put the model number in your website to buy accessories it says not found I just purchased on November 26,2021”

Cards Question:

  • “Update credit card info”
  • “To change my visa card on my orxer Bob”
  • “My card was charged and I didn't purchase your product”

Employment Question:

  • “Payoff vacuum”
  • “Cant locate serial number of Ninja Professional Blender 1099”

Other Question:

  • “Need a Manuel for my Shark Navigator midel NV150”
  • “Need part info”
  • “Vacuum shut off and can't get it to start”


Top Shark Services

Customer Care, Shipping Service, Vacuum Cleaner Replacement

Top Shark Products

Vacuum Cleaner, Iron, Mop

Shark Pros and Cons

Pros: Great product, Works pretty well when working, Works great when they do work, Shark reputation, Light weight

Cons: Customer service, Customer un-service, Terrible customer service and failing product every few years, No help from customer service, Especially poor customer service

Related Companies

SharkNinja, Ninja Kitchen


Shark is one of household brands developed by Euro-Pro Operating LLC. Company offers a wide choice of high quality small household appliances. Among the products company sells there are steam products Shark Lift-Away Professional Steam Pocket Mop, Shark Vac-Then-Steam, Shark Portable Steam Pocket, etc upright vacuums Shark Navigator Lift-Away, garment care Shark Press and Refresh Garmnt Care System, Shark Professional Fabric Steamer, Shark Professional Electronic Iron, hand and cordless vacuums, parts and accessories. Today Shark is considered to be a leader and pioneer in stream cleaning technologies. It develops and sells Shark Steam Mop powerful device that is able to clean all necessary surfaces without harsh chemical.

Shark reviews and complaints

Shark is ranked 185 out of 1948 in Appliances and Electronics category

Area Served

USA, UK, Canada

Payment Methods


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