Contact Shark Customer Service
Shark Phone Numbers and Emails
Toll-Free Number:
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(877) 581-7375Returns
Customer Service:
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(800) 365-0135General Questions
Accessibility:
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(833) 224-8617
Shark Emails:
How to Contact Shark?
Most Popular Number:
| Total calls: 12 207 | Issues resolved: 479 | Last call: Jun 21, 2025 |
Shark Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shark Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shark is 8775817375. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Shark may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shark Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shark is 8775817375. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Shark may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Shark mainly because of product/ service, request for information and return/ replace.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Shark is consumer-services@sharkninja.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shark Website:
Shark Help Center:
Corporate Office Address:
Other Info (opening hours):
Returns Addresses:
From the USA
SharkNinja Operating LLC c/o Motivational Fulfillment and Logistics
15820 Euclid Ave.
Chino, CA 91708
United States
From Canada
SharkNinja Returns
8000 Henri Bourassa Ouest
St-Laurent, QC H4S 1P4
Canada
Hours:
Monday - Friday: 9:00am - 9:00pm ET and
Saturday: 9:00am - 6:00pm ET
Shark Customer Service Reviews
My vacuum didn't even last a month. Got a replacement after dealing with deplorable customer service.
After going through automated *** on the phone.
git a rep, couldn;t tell where the serial number was, just kep putting me on hold.
had to call again, got replacement vacum, didn;t charge, first rep wanted to charge for the charger.
awful product, terrible service! don;t buy one
Very impressed my vacuum has been struggling for a while. The representative went through everything and asked us to video the vacuum. The representative was so helpful
I was sent a link for a one way video so the CS could see the problem, except he said he couldnt see the video and the line disconnected. I tried again.
Got a new link but the video wouldnt open and the line disconnected.
I called back and got a message that your CS was closed. Grrrrr
How Good is Shark's Customer Service?
Summary of Shark Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shark?
Product/ Service Question:
- “Vacuum not working”
- “Buy a shark”
- “2 hours being disconnected over and over again,,,I need to speak with someone!”
Request for Information Question:
- “Information”
- “Parts inquiry”
- “Need help with 1450 Shark Air Purifier”
Return/ Replace Question:
- “Return”
- “Change of bank account information”
- “Very unsatisfied with my air purifier and Walmart will not exchange it or refund it”
Shipping and Delivery Question:
- “Wrong part sent”
- “I ordered the keto glow gummies and have never received them”
- “I never received the steam mop with my order”
Payments and Charges Question:
- “No charger on movac”
- “I have an invention idea that will make money but I'm not going to give up my credit card number and that for me to pay you till I see if I can get a backer I know you have to spend money to make money but I'm not going to spend the money before I ev”
- “Make payment”
Account Question:
- “First of all, I’m not a *** consumer. I love my shark vacuum portable robot. I’m having trouble getting into my account and I cannot find my password and don’t remember it. That’s all.”
- “Login”
- “Vaccum disabled”
Staff Question:
- “Need service”
- “To find repair services in Fayetteville North Carolina and that wasn’t achieved! I need a battery and charger and no one in Fayetteville can do that”
- “The customer service number is coming back as wrong number”
Activation/ Cancellation Question:
- “To cancel my subscription”
- “I trying to cancel the product I just purchased I hit the wrong but for 2 purchase an I need for you all to stop the transaction right away like Asap”
- “Cancel.order”
Refund Question:
- “Refund”
- “Waiting over 20 days for refund”
- “Refund status”
Website/ Application Question:
- “Change the lithium battery. In the application it tells me disconnected is at 5%.”
- “App isn't responding”
- “I cant find the accesorie i need on the website”
Cards Question:
- “New credit card payment”
- “When will i receive my 100$ gift card”
- “They totally messed up my Visa card transaction for 1 bottle of Keto for $39.00 snd instead I was charged for 6 bottles at $149 and left with only $2.00 in my checking account that late night and on Thursday 5/2 night and no one to call me back or”
Employment Question:
- “Want a pay off on my shark vacuum”
- “Payoff vacuum”
- “Cant locate serial number of Ninja Professional Blender 1099”
Other Question:
- “Roller not turning”
- “Quiero precio para comprar un motor de aspiradora shark”
- “Cant get my shark to go from mopping to vaccum”
Compare Shark Customer Service To
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