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Contact Shark Customer Service

Shark Phone Numbers and Emails

Toll-Free Number:

  • (877) 581-7375
    Returns
Call customer service
Send Message

Customer Service:

  • (800) 365-0135
    General Questions

Accessibility:

  • (833) 224-8617

Shark Emails:

Legal
Privacy Inquiries
Media
Affiliates, Press Inquiries
consumer-services@sharkninja.com
Is this your business?

How to Contact Shark?

Most Popular Number:

(877) 581-7375
Returns
Total calls: 12 207 Issues resolved: 479 Last call: Jun 21, 2025
author avatar
PissedConsumer Reporter

You can call Shark customer service using the following contact: 1-855-427-5127. If you require Non-Robot Shark customer support, this is the right number to dial. The Shark customer service hours are Monday through Friday from 9 a.m. to 9 p.m. ET and Saturdays between 9 a.m. and 6 p.m. ET. The live Shark customer service operators will answer your questions and help you solve the problem.

The Shark phone number for Robot Specific Support is 1-888-228-5531. If you have difficulties accessing their website, call 1-833-224-8617 for assistance or to report problematic features.

You can call Shark customer care at 1-877-581-7375 to deal with matters concerning warranty and returns.

The company does not provide the Shark customer service live chat feature. However, you can get in touch with the Shark technical support representatives through the website. Visit the Help Center page and click Contact Us in the top right corner. You will find various options to reach customer care agents using contact forms. You can request order status or fill out the form to report missing items. The FAQ section also contains detailed articles and troubleshooting guides, including video instructions on how to solve different problems.

Considering the absence of Shark customer service chat, you can try messaging them via social media.

The Shark customer service email address you can use to contact their corporate office is service@sharkcorp.com. You can address their official representatives on legal inquiries via this email.

You can email Shark support for warranty policy information or issues regarding returns and refunds at consumer-servivces@sharkninja.com. The customer care team will investigate your request and offer ways to solve the problem.

You can learn about or join their affiliate program by emailing AffiliateProgram@SharkNinja.com. For media inquiries, journalists and bloggers can contact Shark via PR@sharkninja.com.

For privacy policy inquiries and data protection questions, email privacy@sharkninja.com.

Shark Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Shark Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Shark is 8775817375. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Shark may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Shark Website:

Shark Help Center:

Corporate Office Address:

SharkNinja Operating LLC
89 A Street Suite 100
Needham, Massachusetts 02494
United States

Other Info (opening hours):

Returns Addresses:

From the USA

SharkNinja Operating LLC c/o Motivational Fulfillment and Logistics

15820 Euclid Ave.

Chino, CA 91708

United States


From Canada

SharkNinja Returns

8000 Henri Bourassa Ouest

St-Laurent, QC H4S 1P4

Canada



Hours:

Monday - Friday: 9:00am - 9:00pm ET and

Saturday: 9:00am - 6:00pm ET

More contact details

Shark Customer Service Reviews

2.2 / 5
Poor
Diane S Ogv
Non working vacum/ poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My vacuum didn't even last a month. Got a replacement after dealing with deplorable customer service.

After going through automated *** on the phone.

git a rep, couldn;t tell where the serial number was, just kep putting me on hold.
had to call again, got replacement vacum, didn;t charge, first rep wanted to charge for the charger.
awful product, terrible service! don;t buy one

Ayron Gji
The best customer service I have ever received
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Very impressed my vacuum has been struggling for a while. The representative went through everything and asked us to video the vacuum. The representative was so helpful

Kaladin Xpo
Grrrrr
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I was sent a link for a one way video so the CS could see the problem, except he said he couldnt see the video and the line disconnected. I tried again.

Got a new link but the video wouldnt open and the line disconnected.

I called back and got a message that your CS was closed. Grrrrr

Kathryn D Gaq
Broken vacuum

Amari was so helpful. I had the best customer service experience with him: 10/10. He helped me order a new part and answered all my questions.

How Good is Shark's Customer Service?

Krystin Ruh
Krystin Ruh
Feels Satisfied | Jun 30, 2024

Customer service was knowledgeable, polite, patient and helpful.

Read full quote
Juanita R Dxx
Juanita R Dxx
Feels Disappointed | Jun 26, 2024

Food was cooked way to long and it was with no flavor and the Shrimp had no flavor. I spent $30.39 on food I couldn't enjoy

Read full quote
Ziggy Afc
Ziggy Afc
Feels Neutral | Jun 21, 2024

Not good, I need to have someone to talk to about where I can get my vacuum serviced because it seems unavailable in Fayetteville

Read full quote
Augustina Scp
Augustina Scp
Feels Disappointed | Jun 17, 2024

The sensors on this machine is crap. It keeps showing a fault that it’s falling off of ledge and I’m on flat level ground.

Read full quote
Jeromey Bac
Jeromey Bac
Feels Satisfied | Jun 12, 2024

Great

Read full quote
Asbury Cmu
Asbury Cmu
Feels Satisfied | Jun 11, 2024

Very polite exceptionally informative very helpful

Read full quote

Summary of Shark Customer Service Calls

16.8K TOTAL
CALLS
04:24 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shark?

Product/ Service Question:

  • “Vacuum not working”
  • “Buy a shark”
  • “2 hours being disconnected over and over again,,,I need to speak with someone!”

Request for Information Question:

  • “Information”
  • “Parts inquiry”
  • “Need help with 1450 Shark Air Purifier”

Return/ Replace Question:

  • “Return”
  • “Change of bank account information”
  • “Very unsatisfied with my air purifier and Walmart will not exchange it or refund it”

Shipping and Delivery Question:

  • “Wrong part sent”
  • “I ordered the keto glow gummies and have never received them”
  • “I never received the steam mop with my order”

Payments and Charges Question:

  • “No charger on movac”
  • “I have an invention idea that will make money but I'm not going to give up my credit card number and that for me to pay you till I see if I can get a backer I know you have to spend money to make money but I'm not going to spend the money before I ev”
  • “Make payment”

Account Question:

  • “First of all, I’m not a *** consumer. I love my shark vacuum portable robot. I’m having trouble getting into my account and I cannot find my password and don’t remember it. That’s all.”
  • “Login”
  • “Vaccum disabled”

Staff Question:

  • “Need service”
  • “To find repair services in Fayetteville North Carolina and that wasn’t achieved! I need a battery and charger and no one in Fayetteville can do that”
  • “The customer service number is coming back as wrong number”

Activation/ Cancellation Question:

  • “To cancel my subscription”
  • “I trying to cancel the product I just purchased I hit the wrong but for 2 purchase an I need for you all to stop the transaction right away like Asap”
  • “Cancel.order”

Refund Question:

  • “Refund”
  • “Waiting over 20 days for refund”
  • “Refund status”

Website/ Application Question:

  • “Change the lithium battery. In the application it tells me disconnected is at 5%.”
  • “App isn't responding”
  • “I cant find the accesorie i need on the website”

Cards Question:

  • “New credit card payment”
  • “When will i receive my 100$ gift card”
  • “They totally messed up my Visa card transaction for 1 bottle of Keto for $39.00 snd instead I was charged for 6 bottles at $149 and left with only $2.00 in my checking account that late night and on Thursday 5/2 night and no one to call me back or”

Employment Question:

  • “Want a pay off on my shark vacuum”
  • “Payoff vacuum”
  • “Cant locate serial number of Ninja Professional Blender 1099”

Other Question:

  • “Roller not turning”
  • “Quiero precio para comprar un motor de aspiradora shark”
  • “Cant get my shark to go from mopping to vaccum”

Compare Shark Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Dyson
stars-rating-fill
1.5 out of 5
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