Shark Phone Numbers and Emails

Toll-Free Number:

  • (877) 581-7375
Send Message

Customer Service:

  • (800) 365-0135
    General Questions


  • (833) 224-8617

Shark Emails:

Privacy Inquiries
Affiliates, Press Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(877) 581-7375 Returns
Total calls: 10 266 Issues resolved: 415 Last call: Sep 26, 2023

What Is the Shark Customer Service Phone Number?

You can call Shark customer service using the following contact: 1-855-427-5127. If you require Non-Robot Shark customer support, this is the right number to dial. The Shark customer service hours are Monday through Friday from 9 a.m. to 9 p.m. ET and Saturdays between 9 a.m. and 6 p.m. ET. The live Shark customer service operators will answer your questions and help you solve the problem.

The Shark phone number for Robot Specific Support is 1-888-228-5531. If you have difficulties accessing their website, call 1-833-224-8617 for assistance or to report problematic features.

You can call Shark customer care at 1-877-581-7375 to deal with matters concerning warranty and returns.

Can I Contact Shark Customer Support via Live Chat?

The company does not provide the Shark customer service live chat feature. However, you can get in touch with the Shark technical support representatives through the website. Visit the Help Center page and click Contact Us in the top right corner. You will find various options to reach customer care agents using contact forms. You can request order status or fill out the form to report missing items. The FAQ section also contains detailed articles and troubleshooting guides, including video instructions on how to solve different problems.

Considering the absence of Shark customer service chat, you can try messaging them via social media.

How to Contact Shark Customer Care via the Corporate Email Address?

The Shark customer service email address you can use to contact their corporate office is You can address their official representatives on legal inquiries via this email.

You can email Shark support for warranty policy information or issues regarding returns and refunds at The customer care team will investigate your request and offer ways to solve the problem.

You can learn about or join their affiliate program by emailing For media inquiries, journalists and bloggers can contact Shark via

For privacy policy inquiries and data protection questions, email

Contact Information

Shark Website:

Shark Help Center:

Corporate Office Address:

SharkNinja Operating LLC
89 A Street Suite 100
Needham, Massachusetts 02494
United States

Other Info (opening hours):

Returns Addresses:

From the USA

SharkNinja Operating LLC c/o Motivational Fulfillment and Logistics

15820 Euclid Ave.

Chino, CA 91708

United States

From Canada

SharkNinja Returns

8000 Henri Bourassa Ouest

St-Laurent, QC H4S 1P4



Monday - Friday: 9:00am - 9:00pm ET and

Saturday: 9:00am - 6:00pm ET

Shark Customer Service Reviews

2.1 / 5
Kaedence Svq
Shark apex duoclean az1002 front roller not working

Customer service was very helpful. I had already performed the examination which the representative had me perform on video. I know it had to be repeated for...

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Warranty service

Outstanding customer service. They owners our warranty and more. Received the replacement part in a matter of days with no charge. A great company.

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How Good is Shark's Customer Service?

Devaney Hvy
Devaney Hvy
Feels Disappointed | Sep 25, 2023

Still trying to talk to somebody, I haven’t heard back from anyone

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Alfa Aja
Alfa Aja
Feels Disappointed | Sep 17, 2023

Terrible, agent not bad, but company is not customer minded. You may buy one item, but never again buy a shark product.

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Easten Brm
Easten Brm
Feels Neutral | Aug 31, 2023

Very good customer service

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Jeniah Veh
Jeniah Veh
Feels Satisfied | Aug 29, 2023

Good service

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Kito Bwv
Kito Bwv
Feels Satisfied | Aug 26, 2023

Was able to get retro parts I wanted.

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Shamir Jnk
Shamir Jnk
Feels Disappointed | Aug 22, 2023

If I can’t get parts, I have to buy a new one which is frustrating

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Summary of Shark Customer Service Calls

04:20 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shark?

Product/ Service Question:

  • “Sweeper not working”
  • “Robot not working staying in one position”
  • “Broken vacuum”

Request for Information Question:

  • “Sales question”
  • “Looking for a non fraud company to buy gummys and pay one time so i can see if it works for me”
  • “Checking on return”

Return/ Replace Question:

  • “Potential return of product”
  • “Belt replacement”
  • “Return”

Payments and Charges Question:

  • “The charger for the shark wet mop no longer charges my floor cleaner”
  • “2 months old won't charge”
  • “Give new debit card nimber”

Shipping and Delivery Question:

  • “Didn't get my comfortmation number”
  • “Did not receive order”
  • “Wrong item sent”

Account Question:

  • “Asked me for acct info when I tried to start vaccume. Now I have no way to start vac!!!!”
  • “Can't reset password”
  • “My shark keeps telling me incorrect password”

Staff Question:

  • “Service question.”
  • “Service issue”
  • “Failure of customer service”

Activation/ Cancellation Question:

  • “Cancel.order”
  • “I want to cancel my order”
  • “Cancelling order”

Refund Question:

  • “Refund for part returned”
  • “Refund”
  • “We purchased shark vertex vaccum not even complete one year now completely stop running very upset i need money back or i need the product which i was purchased from you model AZ2002 31 SERIEL NUMBER F13R3108Z5Z5 WE ARE WASTING MONEY FOR 400 AND 500$”

Website/ Application Question:

  • “Problem with web site”
  • “Not able to use website to buy an item”
  • “Website did not work”

Cards Question:

  • “Update credit card info”
  • “To change my visa card on my orxer Bob”
  • “My card was charged and I didn't purchase your product”

Employment Question:

  • “Want a pay off on my shark vacuum”
  • “Payoff vacuum”
  • “Cant locate serial number of Ninja Professional Blender 1099”

Other Question:

  • “My brand new shark carpet xpert cleaner only runs for 15 seconds and then two red flashing lights come on.”
  • “Tepair”
  • “Not picking up”


Related Companies

SharkNinja, Ninja Kitchen, Euro Pro Operating


Shark is one of household brands developed by Euro-Pro Operating LLC. Company offers a wide choice of high quality small household appliances. Among the products company sells there are steam products Shark Lift-Away Professional Steam Pocket Mop, Shark Vac-Then-Steam, Shark Portable Steam Pocket, etc upright vacuums Shark Navigator Lift-Away, garment care Shark Press and Refresh Garmnt Care System, Shark Professional Fabric Steamer, Shark Professional Electronic Iron, hand and cordless vacuums, parts and accessories. Today Shark is considered to be a leader and pioneer in stream cleaning technologies. It develops and sells Shark Steam Mop powerful device that is able to clean all necessary surfaces without harsh chemical.

Shark reviews and complaints

Shark is ranked 260 out of 2369 in Appliances and Electronics category

Area Served

USA, UK, Canada

Payment Methods


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