Contact Shark Customer Service
Shark Phone Numbers and Emails
Toll-Free Number:
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(877) 581-7375Returns
Customer Service:
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(800) 365-0135General Questions
Accessibility:
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(833) 224-8617
Shark Emails:
Shark Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shark Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shark is 8775817375. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 87% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Shark may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shark Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shark is 8775817375. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 87% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Shark may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Shark mainly because of product/ service, request for information and return/ replace.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Shark is consumer-services@sharkninja.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shark Website:
Shark Help Center:
Corporate Office Address:
Other Info (opening hours):
Returns Addresses:
From the USA
SharkNinja Operating LLC c/o Motivational Fulfillment and Logistics
15820 Euclid Ave.
Chino, CA 91708
United States
From Canada
SharkNinja Returns
8000 Henri Bourassa Ouest
St-Laurent, QC H4S 1P4
Canada
Hours:
Monday - Friday: 9:00am - 9:00pm ET and
Saturday: 9:00am - 6:00pm ET
Shark Customer Service Reviews
Shark was not working properly. They did troubleshooting and determined the unit needed to be replaced.
I sent back.
They are sending a new unit. Other than being without it for a couple of weeks I am very happy with customer service.
I have owned several Shark vacuum cleaners. First one was a great experience, this last one however is and was a great disappointment.
Beginning with to representative and ending with the representative implying the problem is my fault for not understanding how to operate a vacuum cleaner. NEVER AGAIN would I tell anyone the Sharks are good vacuums.
All I wanted to do was make sure you received my returned sweeper. I have never ever ever been thru such a 45 min.
Song and dance. You do not have proper customer service. No one in charge to answer a direct question, whithout telling its not the right dept. You have no promps on phone.
They do not apply. why is just answer on sharks web site instead of shark??
Its crazy and very confusing and not worth it. Your products are great but you customer service is very lacking in service.
How Good is Shark's Customer Service?
Summary of Shark Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shark?
Product/ Service Question:
- “Damaged part”
- “Won't work front bumper stuck”
- “Reconnecting internet”
Request for Information Question:
- “I wanna know how to redeem my money on the gam”
- “Assistance with Shark stainstriker”
- “Repair part question”
Return/ Replace Question:
- “For a return refund”
- “Need replacement shark charger for XA2950”
- “Exchange”
Payments and Charges Question:
- “Billing”
- “To see when is my last payment”
- “My payments”
Shipping and Delivery Question:
- “Have not received product”
- “Did not receive my free stemer”
- “I haven't received my order yet”
Account Question:
- “Not able to log into my app”
- “I wouldlike2know how I do a bet from my cash app gos 2 s casino then get my cash tag or my user name”
- “Cannot log in”
Staff Question:
- “To find repair services in Fayetteville North Carolina and that wasn’t achieved! I need a battery and charger and no one in Fayetteville can do that”
- “The customer service number is coming back as wrong number”
- “Customer service”
Activation/ Cancellation Question:
- “Cancel.order”
- “Cancel order”
- “Purchase canceled multiple times”
Refund Question:
- “Waiting over 20 days for refund”
- “Refund status”
- “Refund”
Website/ Application Question:
- “Change the lithium battery. In the application it tells me disconnected is at 5%.”
- “I cant find the accesorie i need on the website”
- “I'm having a problem with your website and would like to speak to a live agent”
Cards Question:
- “When will i receive my 100$ gift card”
- “They totally messed up my Visa card transaction for 1 bottle of Keto for $39.00 snd instead I was charged for 6 bottles at $149 and left with only $2.00 in my checking account that late night and on Thursday 5/2 night and no one to call me back or”
- “To give them my new card number”
Employment Question:
- “Want a pay off on my shark vacuum”
- “Payoff vacuum”
- “Cant locate serial number of Ninja Professional Blender 1099”
Other Question:
- “I csny get into my csrt to chrck ouy”
- “My shark Hydro Vac stops after every 30 sec”
- “Carpet cleaner red light on”
Compare Shark To
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