I purchased my vac in 11/2013 had to have the hose replaced in 2014 now the hose is getting replaced again 2017. I paid more money for a better product because my son told me " Mom you get what you paid for ". I hope the people that design the vacs design a new hose...Read more
I didn't like
This is a wonderful vacuum. Highly impressed with it and the power it has. One word of caution, though, if you are ordering from Shark's website. I upgraded mine to the pet model for $420. I also took advantage of their promo to buy a 2nd one for 25% off as I wanted...Read more
DEAR SIRS; I PURCHASED A SHARP STEAM IRON ABOUT THREE YEARS AGO AND HAVE BEEN VERY HAPPY WITH IT, HOWEVER, ALL OF A SUDDEN IT HAS COMPLETELY SHUT DOWN. MY QUESTION IS AS GOOD AS YOUR PRODUCTS ARE (I OWN THREE) I THINK THE IRON SHOULD LAST MUCH LONGER THAN THREE YEARS....Read more
Shark - Nerd my vacuum fixed
Power head don't work and screws broke off so i can't take it off to send to you
Shark - Need a replacement part
Closed for holidays. I need a new clip that holds the wand in place to the vacuum cleaner. Attached I have added a picture. Without the clip there I'm unable to keep the suction going on the vacuum cleaner and push and pull the vacuum cleaner across the rug.
Shark - Great
My motor was badand you all are sending me a mew one. I will always buy shark so will family and friends
Shark - Customer service
I have called to request replacement filters twice-giving the model number of the vacuum and a specific description of the part needed. Both times, after a long wait, the wrong parts arrived. About to try again.
Tried to return my recent Shark vacuum purchase. When I went to UPS to mail the package, they told me the cost would be $79!!!! Who would pay what essentially is half the price of the item to return something. Obviously, the company doesn't want returns. I am now stuck...Read more
Twice the Shipping Dept of Shark ok'd a product being FEDEX'd to a PO Box. Fed EX DOES NOT SHIP TO PO BOXES. Both times I had included my physical address as the ship to site. This time called FED EX and they said, since the product was just shipped, all Shark had to...Read more
The extension wand on our shark broke, snapped right off..First customer service guys says not under warranty, just the motor is ..asked for a supervisor...None avail, will call you back. Never happened. Rep # 2 same BS, no sups avail will call back in 24 hours. Said...Read more
Your people at shark are trying to force me to take a part for a vacuum cleaner under warranty that would be a mix match color vacuum cleaner! Who ever heard of such !! I asked the representatives if they want that in their home. They have a part but it is not the same...Read more
I am preparing a letter to owner of company even though it probably won't get me any farther than i am. So this really isn't a review per say, it's going to be a letter of how i can't get any satisfaction on getting a vacuum to do its job. But i had to complain at...Read more
My cordless vacuum stopped working two days ago so I called shark customer service for a replacement under my warranty. They stated hey can replace it but i would be responsible for shipping and handling. The cost for shipping was half what the unit is worth now! I was...Read more
Big Pine Key, Florida
Had a Navigator NV350. The Power Head stopped working, contacted B/Developers to order new Power Head, canister and filters. Was informed that there was a recall on this model for possible electrical hazard..I was not aware of this and, at that time, there was NO...Read more
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