Felipe J G

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Verified Reviewer

I’m very upset.

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I did not receive the STEAM MOP that was the promotion on TV FREE FOR ME TI KEEP. PLUS A INSTRUCTIONS BOOK PLEASE SEND ME THIS PARTS MISSING FROM MY ORDER #2705**** The Shark STRATUS AZ 330PG1. Total paid $411.14 Please send it as soon as possible I am very interested on the STEAM MOP I have 7 products Felipe J Gonzalez
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Pros:
  • Warranty partial parts on vacuum
  • If it works awesome
  • I like the shark profucts
Cons:
  • This event
  • Having to suffer for your mistake

Preferred solution: Deliver product or service ordered

Abubakr Gzk

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Verified Reviewer

I was told to call if the accessories were not included in the box

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The accessories were not included with the hairdryer as they should have been. They have re-ordered them, and they are coming shortly. Problem solved.
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Preferred solution: Deliver product or service ordered

Enes Bvr
map-marker Duncan, British Columbia

Robot vaccine not sucking out contents

My robot is nit emptying its co tents into the holding tank. I got cut off from phone call now cant get through
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User's recommendation: Don’t buy this product

Sarah R Dwe
map-marker Havertown, Pennsylvania

I need help with the odor neutralizer technology dial thank you

I just received my shark powerful suction, cordless pro vac and cleaner. I'm not sure how to install the odor dial. Can somebody please call me I just dont want to break this. I got the charger already plugged in. I just wanna know about a few things I havent had a shark like this. Mine was from 2016 and it was different. My phone number is 215-666-**** my name is Sarah Ryan.
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Anonymous
map-marker Universal City, Texas

Product issue

Terrible customer, no service.Rep had no idea how to resolve the issue. Going charge me 299.00 when could get a new one for 400.00. Dont use shark no customer service.
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User's recommendation: *** NO

Anonymous
map-marker Columbia, Missouri

My shark vacuum quit working

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They sent me the lower half of the Vaccum and charged me fifty bucks. Don't fix the issue. They sent me a new machine at no cost and promised to refund the fidty
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James R Qar

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Verified Buyer
|

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Verified Reviewer

Your instagram sales page for keto has been compromised and is taking money for a dangerous product

Shark - Your instagram sales page for keto has been compromised and is taking money for a...
I ordered off your instagram web page with Lori Greiner as the face on the page. Paid my $393 dollars the deal , buy three get three free, and one bottle called green coffee. They sent me BHB and green coffee. The company name is, Axiom management, 1-67*-***-****, toll free, 1-86*-***-****. Any and all help you can provide would be greatly appreciated. Jim Reeve, 1-51*-***-****, sincerely
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Loss:
$393

Preferred solution: Help to stop the scam and theft and get the real keto products

User's recommendation: That will be showed with help from the sharks

Kathleen M Qhz
map-marker Milwaukee, Wisconsin

Vacuum stopped working

Was vacuuming and it just quit working I thought maybe it was the plug but tried two other outlets and it wont work Its not that old maybe a couple years
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Anonymous
map-marker Cambridge, Massachusetts

Quality is getting worse

I had to buy a replacement brush roller because its not covered on any kind of warranty. Which is ridiculous because that function is the main function of a vacuum.

People dont buy vacuums expecting to never use the brush roller. Anyways so Ive had this vacuum for less then 4 months and the brush roller stops working, I call customer service they offer a replacement at %50 discount. I just used my vacuum with the replacement part and guess what? the light doesnt work on the brushs roller!!!

Wtf! Your quality is getting worse. I have been buying a vacuum a year because something always breaks. Im about done with shark.

Ive never been so pissed! Im ready to deticate a tiktok page to showing off my graveyard of very expensive vacuums and encourage others to share their experiences.

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User's recommendation: Don’t expect much, not the quality it used to be.

Anonymous
map-marker Akron, Ohio

I have a steam cleaner and it doesn’t work it has never worked. I got it about one and a half months ago Eric cundiff 1631 Battery.b st Akron 330 860 ****

I called you guys when I received my Sweeper and the wet mop the web mop does not work. It will not make steam you sent me a part thinking that was the problem that is not the problem it will not work and I would like for someone to get with me my phone number 330-860-****. My name is Eric Cundiff thank you.
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User's recommendation: No not right now I am trying to get you all to replace it I have tried a water cap you send not it it will not make steam

Tonya G Vfx

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Verified Reviewer

REFUND REQUESTED ON 09/03/2023 $197.17

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Shark - REFUND REQUESTED ON 09/03/2023 $197.17
Updated by user Nov 07, 2023

They won't refund my money, despite it being warranty. I will NEVER buy another Shark product.

Original review Oct 23, 2023
I requested a full refund for a purchase of a Shark Cordless Vacuum; model NO. WS632GNBRN, SN: Q11Q2623Z7Z9 (still under manufacturer's warrant). I mailed a letter to your HQ on 09/03/2023 (enclosing all pertinent documentation) and never rec'd a response. I hereby request a full refund ($197.17: $159.99 + tax, plus 3 year extended warranty $25.99).
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Loss:
$197
Pros:
  • Shark usually makes good products
Cons:
  • Horrible customer service - bad product

Preferred solution: Full refund

User's recommendation: Do Not Buy any Shark Cordless Vacuums!!

Anonymous
map-marker Gillette, Wyoming

Shark wand pet vac wasn't running more then 10 seconds called them for help

The representative got short with me ,more then once felt belittled I finally hung up as I've worked in customer service for years never got as rude and never made the customer feel stupid
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User's recommendation: Don't call customer service

Lori M Fjg
map-marker Rio Rancho, New Mexico

Vacuum stopped working

My vacuum stopped working. I paid $500 for this one. I think Ive had it barely a year and I take really good care of my belongings. Its like the fifth one that Ive had. Its like I use them and they last a year or two, and no no longer.
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Tammy B Awb

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Verified Buyer

Want to know my balance

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Shark - Want to know my balance
Shark - Want to know my balance - Image 2
Definitely no complaints. This is my third shark. I love them. They are the best sweepers ever. My newest one is absolutely awesome. I love all of the extras that come with it. I love where the hair doesnt wrap around it. It works great. Wouldnt even think of owning any other sweeper thanks sharks!!!
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Pros:
  • Best suction power

Preferred solution: None

User's recommendation: Once you try the shark ninja, you will not buy another sweeper. Sharks are the best

Anonymous
map-marker New York, New York

I'm just so just satisfied and disgusted.

I have purchased the carpet sweeper it's only $50 but I have had to buy three of them because each one broke. The feature that gives it a swivel head is also the feature that makes it break easily.

So far I've spent $150 on the carpet sweeper. I only needed that because I have one carpet in my little apartment. This time I got smart and kept the receipt and the book however, Walmart will not take back. It is only two months old and I've used it just a few times.

After reviewing some of your reviews I'm not even going to bother trying to call customer service.

Don't understand when I'm in America I have to talk to operators that I have difficulty understanding. Time for another company.

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