I have a shark vacuum Rotator that I love and best vacuum I ever had! Therefore when I started working 60-70 hours per week I purchased a shark ibot (850) it has been wonderful until recently, The red light comes on saying clean, and my message on my online/phone says dust cap missing.

However the dust cap is on the system and is pushed in properly. I have cleaned all sensor lights, i have changed the filter, replaced it with a new one, i have emptied the bin, and even brushed it out, cleaned it very good. The ibot will then run for amount a minute and again stops and flashed red "clean" i get the same message "dust cap missing" i have kept this ibot well maintained, clean and it has not been abused. When I contacted your customer service rep she was nice but i could tell she read off a script and only had trouble shooting ideas i had already done.

Then told me the item seems to be an interior problem, my warranty is expired, sorry...Is it usual for a well maintained ibot to only last two years? I am hesitate to purchase another one since I babied this one and have this problem nor can i afford to spend this kind of money that often. I live in rural Oklahoma and cannot find repair place nearby... Yes i am worried about shipping it off as in the past i shipped a very expensive pool cleaner off and never got it back .

Do you know how I can fix my IBOT please I did see where i can purchase a new dust cap for $29.00 but was not sure this would fix the issue, I appreciate any suggestions. Thank you

Location: Dallas, Texas

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Shark Reviews

  1. 341 reviews
  2. 186 reviews
  3. 133 reviews
  4. 87 reviews
  5. 119 reviews
Shark reviews