Shark

I have had 2 Shark Rotators. They are great until they break.

First one stopped working and because warranty was for 5 years. It was 4 years and 7 months and they wanted me to pay shipping there and back to fix it $112. Then second one I bought has 7 year warranty only 3 years in now is discontinued so they want me to purchase the whole bottom of the vacuum to replace the floor hose as it is of course not cover at $130 so the vacuum is now worthless and so is the warranty. No offer to replace the vacuum at all because it still turns on!!!

Seriously??? I will never buy another as the warranty they say covers everything covers nothing unless the motor goes out!!

Unit worked good for about a month then started to pick up less and less. Called customer service and they sent me a new unit that could not register because their system wouldnt recognize the model number.

Finally got customer service to tell me they sent me a refurbished unit. That lasted about a month before that stopped picking up. They sent me another unit just the replacement brain not a complete unit. And in the time frame of 4 weeks Ive had to replace this with 3 more times.

Now they are telling me the refund period has expired. For years we used the Roomba, never had any issues.

Shark was claimed to be a better stronger unit, its not even close.Roomba was a far better product that was less expensive and more reliable. Leave me on hold waiting for a supervisor.

I have bought 2 shark products. I purchased a shark hydro vac for my hard wood floors and I also purchased a shark carpet shampooer.

I was so excited to have shark products in my household when i was purchasing them. Well i no longer share thag excitement. Shark products are conplete junk and i will never purchase from you guys ever again. Both the hydro vac and shampoper have broke with a couple months of purchasing them.

The hydrovac turns on and shuts right back off and the shampooer has completely stopped sucking up. I was religious on cleaning and keeping all the parts nice and clean after each use and still all theae problems happened, to not onw BUT TWO of your products. Its a COMPLETE joke.

I wasted HUNDREDS of dollars on your products , just to have them completely break and be unuseable within months. Its really sad i could have bought my son something nice with the money i used on your **** products.

Just an overall weird experience. First off I called 4 different shark customer service numbers.

Then finally got an answer. Then they FaceTimed with me to see the issue and couldnt resolve it. They are sending me the part needed to fix the problem but if Im being honest the rep didnt explain to me what the problem even was. Also I thought it was weird that they wanted me to pay for shipping of the part theyre sending to me reason I say this is because I just bought this vacuum and have used it a handful of times so its like new and there really shouldnt be a problem with it since its so new in my opinion.

But then she told me they will waive the fee as a one time courtesy which again just weird like if I was an unethical person I could just take the vacuum back to the store and act like nothing was wrong but I didnt.

I feel like if its so new the company should be responsible for their products especially if theres a possibility it was a fluke and just a random machine that didnt work for no particular reason. In all that we do I feel like nothing is always perfect and it could be 1 out of the millions that could be messed up and thats fine but again being that it was just bought I feel like it shouldnt have been such a hassle to get the issue resolved and that is if she even sent the part because I never received the emails she sent with the info about the replacement part.

I initially contacted Shark Customer Service regarding my disappointment with my Shark Self

Empty System and the battery life which I had purchased 0n 9/7/2023. Diana, the representative offered a "2nd chance" refund to keep the unit, advising I would receive a refund of $68.00.

She stated that because I advised her that the credit card initially used had been cancelled due to fraud being committed on this card, she had to escalate and I would receive a call back which I never did with case #1459**** since it was a new credit card number to be credited.

I called again on 12/22/23 speaking with customer service representative Rosana and again explained the whole situation and AGAIN told I would be receiving a call back with case #1501**** which has never happened.

This is the WORSE customer service that I have ever received from a company with no response from anyone as promised. Hopefully this message will result in a return call & resolution as promised will be forthcoming.