Tried to return my recent Shark vacuum purchase. When I went to UPS to mail the package, they told me the cost would be $79!!!! Who would pay what essentially is half the price of the item to return something. Obviously, the company doesn't want returns. I am now stuck...Read more
Twice the Shipping Dept of Shark ok'd a product being FEDEX'd to a PO Box. Fed EX DOES NOT SHIP TO PO BOXES. Both times I had included my physical address as the ship to site. This time called FED EX and they said, since the product was just shipped, all Shark had to...Read more
The extension wand on our shark broke, snapped right off..First customer service guys says not under warranty, just the motor is ..asked for a supervisor...None avail, will call you back. Never happened. Rep # 2 same BS, no sups avail will call back in 24 hours. Said...Read more
Shark - Can't get simple replacement parts
The belt broke and you have to buy the whole bottom unit for $100. Rip off
Shark - Questionable I bought a refurbished steamer through Groupon
My steam vac does not produce any steam I bought it through Groupon with a 14-day guarantee on return and also warranty through shark I'm getting no cooperation and no Steam and I'm a little frustrated
Shark - Hose is crappy
Our hose broke going into the handle
Shark - Terrible.
Waited twice for over 30 minutes. Was disconnected both times.
Your people at shark are trying to force me to take a part for a vacuum cleaner under warranty that would be a mix match color vacuum cleaner! Who ever heard of such !! I asked the representatives if they want that in their home. They have a part but it is not the same...Read more
I am preparing a letter to owner of company even though it probably won't get me any farther than i am. So this really isn't a review per say, it's going to be a letter of how i can't get any satisfaction on getting a vacuum to do its job. But i had to complain at...Read more
My cordless vacuum stopped working two days ago so I called shark customer service for a replacement under my warranty. They stated hey can replace it but i would be responsible for shipping and handling. The cost for shipping was half what the unit is worth now! I was...Read more
Big Pine Key, Florida
Had a Navigator NV350. The Power Head stopped working, contacted B/Developers to order new Power Head, canister and filters. Was informed that there was a recall on this model for possible electrical hazard..I was not aware of this and, at that time, there was NO...Read more
First, the assembly is not that easy. Too many large parts to deal with when only one is needed. It's hard to maneuver, I can't change the pads, bulky to use in that it doesn't allow you to move it easily, didn't clean my grout which was the intention in buying it per...Read more
I plugged in to charge, green light lit up and then it went dark after a bit. It didn't work at all. I replaced the battery with one they sent me. Followed all of their instructions and result was no discernible difference between operations using the original and new...Read more
I didn't like
- New unit didnt work and they wanted me to pay
I spoke to them Monday the 9th of July for over an hour they said they placed my order now on Thursday the 13th of July they are telling me my order never got placed and iv called them all 4 days and just get well wait another day..i am buying it threw QVC they were...Read more
I didn't like
- Customer un-service
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