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I purchased my vac in 11/2013 had to have the hose replaced in 2014 now the hose is getting replaced again 2017. I paid more money for a better product because my son told me " Mom you get what you paid for ". I hope the people that design the vacs design a new hose...
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2.8
I didn't like
  • Hose
#1132511
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This is a wonderful vacuum. Highly impressed with it and the power it has. One word of caution, though, if you are ordering from Shark's website. I upgraded mine to the pet model for $420. I also took advantage of their promo to buy a 2nd one for 25% off as I wanted...
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3.1
#1122924
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DEAR SIRS; I PURCHASED A SHARP STEAM IRON ABOUT THREE YEARS AGO AND HAVE BEEN VERY HAPPY WITH IT, HOWEVER, ALL OF A SUDDEN IT HAS COMPLETELY SHUT DOWN. MY QUESTION IS AS GOOD AS YOUR PRODUCTS ARE (I OWN THREE) I THINK THE IRON SHOULD LAST MUCH LONGER THAN THREE YEARS....
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Product
#1108366
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Shark - Order entry cancelled

Shark
#1130128
1.0
Details
I used a promo code on a ionflex 2 vacuum with a total of $434. They cancelled my order without notifying me as to why. No worries, I will return to the TriStar vacuum as it works better anyway.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Shark - Pulled carpet

Shark
#1130019
I have been using a Shark Navigator for a while now...and I will say I love the suction on it...I do not like the way it has been destroying my carpet. I'm not writing because I want anything in return...I'm writing because I felt others needed to know. I am now in the process of looking for another brand.
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Shark - Trying to get help with the problem

Shark
#1129552
The phone number on the booklet does not connect.08008620453. I have been trying for over a week to speak with someone to resolve the megga problem I am experiencing with your product . With a completely blocked hose.
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Shark - My husband bought me a cordless vacuum and it wouldn't hold

Shark
#1120070
A charge I'm hoping I can return it it may be receive an upgrade for the inconvenience I love shark products ice buy a lot of shot shark products but I will stop if this issue does not get taken care of because the girl I just spoke to wasn't very nice.
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Tried to return my recent Shark vacuum purchase. When I went to UPS to mail the package, they told me the cost would be $79!!!! Who would pay what essentially is half the price of the item to return something. Obviously, the company doesn't want returns. I am now stuck...
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1.0
#1104181
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Twice the Shipping Dept of Shark ok'd a product being FEDEX'd to a PO Box. Fed EX DOES NOT SHIP TO PO BOXES. Both times I had included my physical address as the ship to site. This time called FED EX and they said, since the product was just shipped, all Shark had to...
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3.0
I liked
  • Products
I didn't like
  • Customer service
#1103899
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The extension wand on our shark broke, snapped right off..First customer service guys says not under warranty, just the motor is ..asked for a supervisor...None avail, will call you back. Never happened. Rep # 2 same BS, no sups avail will call back in 24 hours. Said...
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#1101543
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Your people at shark are trying to force me to take a part for a vacuum cleaner under warranty that would be a mix match color vacuum cleaner! Who ever heard of such !! I asked the representatives if they want that in their home. They have a part but it is not the same...
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#1095050
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I am preparing a letter to owner of company even though it probably won't get me any farther than i am. So this really isn't a review per say, it's going to be a letter of how i can't get any satisfaction on getting a vacuum to do its job. But i had to complain at...
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#1091537
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My cordless vacuum stopped working two days ago so I called shark customer service for a replacement under my warranty. They stated hey can replace it but i would be responsible for shipping and handling. The cost for shipping was half what the unit is worth now! I was...
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1.0
Big Pine Key, Florida
#1084149
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Had a Navigator NV350. The Power Head stopped working, contacted B/Developers to order new Power Head, canister and filters. Was informed that there was a recall on this model for possible electrical hazard..I was not aware of this and, at that time, there was NO...
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#1081904
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