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2.1 Based on 30 reviews
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  • Customers like
    • No hassle exchange 1
    • Only wanted to sell me another steam iron not give me parts no 1
    • Swivel cord 1
  • Customers don't like
    • Customer un-service 6
    • Cancelling order without contacting me 5
    • Still do not have a working vacuum 3
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I recently tried to order a shark vacuum on their site. I was very excited because I liked the product!! All of a sudden, I check shipping info and the order has been declined. No one in customer service could tell me why at first. The Tina at customer service literally told me that they do background checks for the order, using customers address and all other vital info about the person. Unbelievable! I'm not talking credit check, this is... Read more

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  • From mobile
  • Oct 17
  • #937943

I bought the allergen vacuum about 4 months ago before Easter actually and it's already lost suction and the head lights on it stopped working!

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I purchased this iron in April via ebay. When I started using it, I really didn't care for it. Was very patient and wanted to give the Shark company the benefit of the doubt. It does not seem to get hot enough. It takes about 15 minutes for it to steam. Then it don't steam all that well. I thought maybe I should have the tank full of water. It did steam a little better. I tried the self clean.That didn't improve much. I just am really... Read more

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I'm own a Shark Rotator series and there are two little tiny gray wheels on the front of the head. They are held in place by a small lightweight axel about the diameter of a fork tine. That little axle snaps and the whole vacuum is basically junk at that point. You have to order a whole new motorized head which is $83. They sent me one under warranty and it lasted 6 months and I just got another one for the cost of shipping. But when I have to... Read more

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  • From mobile
  • Oct 03
  • #930120

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so worth it and there customer service is the best of any so very pleased with the product and the company.

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I purchased a shark vacuem cleaner some months ago. I live on my own so as you can imagine certainly not used excessively. Put my vacuem on this morning to find it's no longer working.. Very disappointed..can you help the date code is 1915A Very disappointed, was quite happy when it was working too. I live in a bungalow so have no stairs to contend with. Just all of a sudden decided to stop.. Electricity is getting to it but just not picking... Read more

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Be ware of buying any of sharks product's, this is going on face book. had their vacuum only 7 mounts used it about 20 times, the beater brush stopped working, took it all apart, come to find out that the motor took a ***. I called the company on a Sunday , they said I would have a new part within 3 to 5 business days, guess what after 5 days no part. just called to day witch is Friday, and they say it will be next week some time.well that's... Read more

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  • From mobile
  • Aug 28
  • #908766

Few years back paid for one on tv but only got the attments no vacuum and I let that go went in store bought one only to have it shock the living *** out of me and wife

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  • From mobile
  • Aug 08
  • #896640

I bought a shark navigator lift away pro. Was getting shocked every time I used it. Took it back and got another one, only to have the same problem. I was told not to wear polyester clothes. Really ? So if that's all I wear I shouldn't buy their vacuum. Hmmm. Just fix the problem ! Poor customer service. I will return this vacuum and never buy another Shark product.

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In the past 3 years I've gone through 3 Shark Irons. All died for the same reason, the auto-shut off won't reset. At first, I thought it was me, that I was abusing the iron, but in last one, which I purchased from Target just this past Feb/March. It started blinking red while I was actually ironing (the iron was not standing still). Then It cut off. I was done ironing anyway, so I thought nothing of it. I unplugged it, and put it away. The next... Read more

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